Refund policy
Pitimina Refund Policy
At Pitimina, we strive to provide quality products and services to our customers. However, we understand that situations may arise where it is necessary to request a refund. Below, we detail our refund policy so that you know the applicable procedures and conditions.
Refund Eligibility Requirements
1. To be eligible for a refund, you must meet the following requirements:
a) Having made the purchase through our website, pitimina.com.
b) Present any problem with the product or service provided.
c) Present proof of purchase or corresponding order number.
d) Request the refund within the period established below.
Deadline to request a refund
2.1. You have a period of 7 days from the date of delivery of the products to request a refund.
2.2. Refund requests submitted after this deadline will not be eligible for a refund, unless otherwise specified in exceptional circumstances.
Procedure to request a refund
3.1. To request a refund, you must contact Pitimina through the contact methods provided on our website (social networks and email).
3.2. Please provide the following information when making your request:
a) Order number or proof of purchase.
b) Detailed description of the reason for your refund request.
c) Any relevant evidence or documentation that supports your request (photographs, videos, etc., as applicable).
d) Full name, full address and telephone number.
Evaluation of the refund request
4.1. Once your refund request is received, our team will evaluate it to determine if it meets the eligibility requirements established in this policy.
4.2. We reserve the right to request additional information or evidence to support your refund request.
Refund Types
5.1. Depending on the reason for your refund request and our evaluation, we may offer you one of the following options:
a) Partial refund: A refund will be made for the amount corresponding to the affected products or services.
b) Full Refund: A refund will be made for the full amount of the purchase, including shipping costs, if applicable.
Refund method
6.1. Refunds will be made using the same payment method used for the original purchase.
6.1.1. If you have paid through a physical method such as a cash deposit, a bank account or PayPal account must be provided to return the money.
6.2. The time required for the refund to reflect in your account may vary depending on the payment method and financial service provider.
Exceptions
7.1. We reserve the right not to provide a refund in the following cases:
a) Not having made the refund request within 7 days after receiving the package.
b) Inappropriate or negligent use of the product by the customer.
c) Damage caused by circumstances beyond the control of Pitimina.
d) Failure to comply with the established terms and conditions.
e) Not present any problem or inconvenience with the product.
Contact
If you have any questions or need more information about our refund policy, do not hesitate to contact us through the contact methods provided on our website.
We hope that this refund policy provides you with clarity and transparency regarding the procedures to follow. We appreciate your trust and hope to resolve any issues you may have in a timely and satisfactory manner.
Last update: June 25, 2023.
At Pitimina, we strive to provide quality products and services to our customers. However, we understand that situations may arise where it is necessary to request a refund. Below, we detail our refund policy so that you know the applicable procedures and conditions.
Refund Eligibility Requirements
1. To be eligible for a refund, you must meet the following requirements:
a) Having made the purchase through our website, pitimina.com.
b) Present any problem with the product or service provided.
c) Present proof of purchase or corresponding order number.
d) Request the refund within the period established below.
Deadline to request a refund
2.1. You have a period of 7 days from the date of delivery of the products to request a refund.
2.2. Refund requests submitted after this deadline will not be eligible for a refund, unless otherwise specified in exceptional circumstances.
Procedure to request a refund
3.1. To request a refund, you must contact Pitimina through the contact methods provided on our website (social networks and email).
3.2. Please provide the following information when making your request:
a) Order number or proof of purchase.
b) Detailed description of the reason for your refund request.
c) Any relevant evidence or documentation that supports your request (photographs, videos, etc., as applicable).
d) Full name, full address and telephone number.
Evaluation of the refund request
4.1. Once your refund request is received, our team will evaluate it to determine if it meets the eligibility requirements established in this policy.
4.2. We reserve the right to request additional information or evidence to support your refund request.
Refund Types
5.1. Depending on the reason for your refund request and our evaluation, we may offer you one of the following options:
a) Partial refund: A refund will be made for the amount corresponding to the affected products or services.
b) Full Refund: A refund will be made for the full amount of the purchase, including shipping costs, if applicable.
Refund method
6.1. Refunds will be made using the same payment method used for the original purchase.
6.1.1. If you have paid through a physical method such as a cash deposit, a bank account or PayPal account must be provided to return the money.
6.2. The time required for the refund to reflect in your account may vary depending on the payment method and financial service provider.
Exceptions
7.1. We reserve the right not to provide a refund in the following cases:
a) Not having made the refund request within 7 days after receiving the package.
b) Inappropriate or negligent use of the product by the customer.
c) Damage caused by circumstances beyond the control of Pitimina.
d) Failure to comply with the established terms and conditions.
e) Not present any problem or inconvenience with the product.
Contact
If you have any questions or need more information about our refund policy, do not hesitate to contact us through the contact methods provided on our website.
We hope that this refund policy provides you with clarity and transparency regarding the procedures to follow. We appreciate your trust and hope to resolve any issues you may have in a timely and satisfactory manner.
Last update: June 25, 2023.